Online Store Policies
Our online prices are available through this Web Store only. We are a separate entity from Patricia South's Bridal and our prices reflect that.
Orders must be placed before 2pm EST in order to be processed the same business day. All orders placed after 2pm EST will be processed the next business day.
Your Contact Information
Please confirm that your email address is accurate and if necessary, add email@example.com to your white list so our emails about your order aren’t flagged as spam. A phone number is required should we need to contact you about your order.
After you have placed your order, you will receive an automatic email confirmation containing the details of your order. Once your order has been processed you will receive an email with the estimated delivery time. You can also check the status of your order anytime here. When your order is shipped you will receive a notification email with the tracking number of your shipment. Please note that if your order has more than 1 item you may receive multiple shipments.
How do I check the status of my order?
You can login to your account with your username and password, which will give you up to date information on what is going on with your order. Email: firstname.lastname@example.org
We will not know unless you place an order. Availability changes by the minute... We will have to check inventory at several warehouses, with the manufacturer, calculate shipping times, your wear date and other factors to make sure your item(s) gets to you on time. If your item(s) is available, we need to place the order at that time to make sure your package arrives by your wear date. Although we pride ourselves on having swift responses over the website, even a few minutes can make a difference in getting your dress by your wear date (especially during prom season Jan-Jun). Go ahead and place an order for the dress you want. If it is not available, your credit card will not be charged and you will be notified.
Special order dresses are designs that are not in stock but can be ordered from the designer. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card account will be charged. Special orders cancelled after confirmation are subject to a cancellation fee of up to 50%, as Special Orders are cut specifically for you! There are no cancelations on Bridesmaid Orders after 48 hours once the order is placed
Pre-Order means that an item is currently out of stock but is in production and will be available at a later date. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card account will be charged. Please note that availability dates are subject to change. Pre-Orders cancelled after confirmation is subject to a cancellation fee of up to 50%
There are no cancelations on special orders after 48 hours once the order is placed.
Your order can be cancelled without penalty so long as it has not been processed. Once an order has been processed and confirmed (payment verified and item ordered and invoiced by our designers) cancellations of in stock items will incur up to a $50 cancellation fee.
*Engraved Items can not be cancled once the order has been placed.
Once your order has shipped, you cannot cancel. Orders refused by customers will incur a restocking fee of up to 50% of the cost of the items in addition to shipping fees that will be debited from your account.
All orders are shipped out of Florida. Florida State sales tax is applied only to orders shipped within Florida State.
Methods of Payment
Abrideschoice.com accepts the following forms of payment: American Express, Visa, MasterCard, Discover. We do not accept personal checks, certified checks or COD.
Credit Card Payments
Your credit card will be authorized when you place your order. Your bank or Credit Card Company can put these funds on hold while the authorization is pending. Please note that if you cancel your order, your bank can take 7-10 business days to release the funds back into your account (up to 30 calendar days for Middle Eastern banks). Your card will be charge once your specail order has been confirmed for delivery or for Stock orders once your order is ready to ship.
All customers are subject to credit card verification. Your billing information must be entered exactly as it appears on your credit card statement. If any information is different we will not be able to process your order or we may request that you submit your payment with another form of payment that we accept.
Please note that we require a letter of authorization from the card holder in order to ship to an address other than the credit card’s billing address. A link to the form in PDF format follows and can also be found at the bottom of your order confirmation email: Here.
Once your have placed your order, please complete this form and fax it to us at (954) 791-6028 or scan and email it to us at email@example.com. If you are unable to complete this form you can send a copy of the credit card holder's government-issued photo ID and a signed and dated statement of authorization including your order confirmation number. If you would rather not complete the form, you can request to have the dress sent to the credit card’s billing address.
We only sell to Canada. International orders are subject to manual credit card verification that can delay the processing of your order up to 2 business days. We accept all major credit cards for international orders but please be advised that we may request additional information to verify your payment.
Will you incur any other charges?
Yes there are 2 fees that you will be faced with-
1. GST- Goods and Services Tax Just about everything customer who import into Canada is subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.
2. Entry Fee Or Brokerage Custom Fee Customs brokers to get packages processed through Canada Customs at the Canadian border. Fees for that service will be passed along to you the customer.
These two fees are NOT charged by Abrideschoice.com, but Candian Goverment and Candian Brokers.
Packages That Can Not Be Delivered
Please Note that we require a Signature for the package to be delivered. UPS will give 3 attempts to deliver the package. In the event that you CAN NOT be there for the package Please Call 1-800 - PICK - UPS to change the delivery.
In the event that any package can not be delivered or is not picked up at the UPS facility or customer has a change of address without give us previous notice, customer will be responisble the for reshippement cost of the package.
Due to the nature of special order goods once the order is placed with the manufacture there is no refunds or exchanges.
We Special Order your dress/shoes/accessories in the size and color you choose. Almost every Special Occasion retail store (including ours) has a NO refund/return/exchange/cancellation policy for a couple of reasons...
Since your dress/shoes/accessories is specially ordered in the size and color that you choose, we cannot return them to the manufacturers.
You are measuring and choosing your own size. Because we have no control over whether you are selecting the correct size, no refunds/returns/exchanges will be accepted for ordering the incorrect size. PLEASE MEASURE carefully. Size charts are located on the detail pages of every item on our site. If you have any questions regarding size.
Due to variances among computer monitors, the colors you see on your screen may not be the exact colors of our products. The swatches colors should only be used as a general reference. It is your responsiby to choose the color. Merchandise can not be return for a different color if unhapply with the color.
All our merchindise is fully inspected before shipping but if for any reason the Customer finds a defect or flaw with merchandise they 7 days from date of delivery to contact us so we would have time to recify the issue. NO RETURNS WILL BE ISSUED AFTER THE 7 DAYS OF DELIVERY.
Size charts and instructions with a figure are located on each detail page. Just click the size chart button you will see the size chart for that vendor.
Formal gowns fit differently than regular cloathes. DO NOT ORDER FROM YOUR REGULAR SIZE. To get the best fit--MEASURE CAREFULLY and CORRECTLY and USE THE SIZE CHARTS. It is ultmately the customers responsiblity for choosing the size, WE CAN NOT take a dress back or reorder a dress because the customer special ordered the wrong size. YOU CAN ALWAYS TAKE IN A GOWN THAT IS A LITTLE LARGE, BUT YOU CAN'T LET SOMETHING OUT THAT IS TOO SMALL. The gowns are long enough to fit girls 5'7".
- Measure CAREFULLY and match your dimensions to the size charts located on the details page (NOTE: EACH VENDOR HAS A DIFFERENT SIZE CHART).
-Remember, 99% of our customers need some type of alterations. Any local seamstress should be able to do it for you. All gowns can be hemmed (even beaded gowns). All gowns can be taken in at the side seams or the seam at the back. Often gowns must be taken in at the straps to fit properly, especially for those that are “short waisted” If you or your seamstress has any questions regarding alterations, please call or email us, and we will gladly help.
*IF YOU NEED HELP with measuring or sizing, EMAIL US. If you need our help, it would be our pleasure to help you! We want our customers 100% satisfied. All emails will be answered WITHIN 24 hours.
once the order is placed